Proven Successes

Day by day, we prove our value to customers in ways they never could have imagined.

Improved Performance and Reliability

Industry: Office Equipment Automation

Geography: Worldwide

Challenge

A brand new mid-volume 60ppm color copier/printer required an average of 3.75 service calls per month for the first five months after a nationally-recognized office products distributor installed it in a non-profit customer’s offices. The machine’s mean output between service failures was only 7,173 copies per month. The distributor had invested more than $4,000 in parts, including MFP board sensors, plus labor costs, during the short five months after the company purchased the device. NVRAM had been lost as well, resulting in missed billing of 39,368 impressions. The location in which the printer was powered was identified as a problematic power area with excessive inrushes.

Solution

An Innovolt power protection device, Power Manager 20, was installed on the machine to identify power disturbances, the frequency of the disturbances, and their impact on the printer’s reliability.

Results

During the short evaluation period, The Power Manager 20 identified one brownout, seven power outages, and 14 voltage sags. With the Innovolt device protecting the copier, however, none of these disturbances resulted in a service call. Other equipment at the location – protected by competitive surge protectors, but not by Innovolt’s solution – continued to fail, generating service calls and the costly replacement of various boards and components.

The installation of the Innovolt Power Manager 20 resulted in the following for the non-profit organization:

  • A four-fold increase in the copier’s production to nearly 30,000 prints between failures within the first 30 days.
  • In the following 60 days, production rose to a high of 61,040 prints between failures and an average print volume of 54,862 between failures.
  • No failed boards, NVRAM, or sensors to date.
The Bottom Line

With Innovolt’s power protection technology, the office products distributor was able to save the reputation of its copier by proving to the customer that the problem was related to power issues. The company also created goodwill with the customer by being able to offer a resolution to the cumbersome issue that had plagued the account for five months. The non-profit benefitted from the increased productivity and reliability, with the customer stating, “Ever since we got that little black box it has been the best copier we’ve ever had.”

Powerful Proof

Industry: Original Equipment Manufacturer

Geography: Worldwide

Powerful Protection for Electronics

A global OEM improved service results through the deployment of Innovolt’s patented power protection technology. The OEM purchased 6,000 Innovolt devices, which it evaluated in several testing categories. The test period lasted six months over which period Innovolt devices reported a failure rate of less than 2% in measuring and remediating power-related events based on the service codes in the firm’s global database. Similar equipment evaluated with competitive power protection or no protection reported failure rates of approximately 28% on power-related events.

The Bottom Line

Innovolt technology reduced equipment failures by 93%, improving reliability and significantly lowering service calls. This developments elevated customer satisfaction and brand loyalty.

Understanding the Power Grid

Industry: Consumer and business electronics

Geography: United States

The Truth About the Power Grid

Innovolt and its grid partners have amassed millions of data points through a web-based distributed power quality and reliability monitoring and notification system. Innovolt charted power fluctuations and disturbances for 30 days in selected states and across the country. While only a small handful of these events were surges and spikes, the following number of power supply abnormalities occurred:

  • Florida – 1,429 events
  • California – 436 events
  • New York – 315 events
  • Georgia – 317 events
  • United States – 9,450 events
The Bottom Line

With Innovolt’s electronics protection technology, consumers and businesses alike can protect valuable electronic equipment from 99.5% of power disturbances that happen throughout the day.